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FAQ

At Home Service Professionals, we take pride in being the home cleaning company you can rely on. Our mission is to make sure that your home is not just clean, but healthy clean.

What home cleaning services do you offer?

We concentrate on quality home cleaning window and carpet cleaning. After all, it is what we do best. We recognise that you are inviting us into your home, so we treat it with respect at all times.

How can I be sure of my security?

All of our domestic house cleaners are Franchisees / Licensees and are fully police-checked, insured and trained to a high standard.

We also ensure where possible that you get the same cleaner every time and we code your keys so no-one except your cleaner knows the address they belong to.

Do I need to sign a contract?

No! We believe in the old fashion idea of a handshake is your word.

What cleaning products will you use?

We primarily use orange (citrus) based products, that are suitable for most cleaning jobs and are non-toxic for your family and our cleaners.

Do you do washing, dishes, ironing, make beds etc?

No, sorry. Those items fall into the housekeeping category. Our sole work is professional home cleaning.

What services do you provide?

Our goal is to ensure your whole house can be maintained through our cleaning. As such, we provide the following services:

  • Regular cleaning
  • Spring cleaning
  • Window cleaning
  • Oven cleaning
  • Carpet cleaning (wet or dry)
  • Exterior house cleaning.
What if a cleaning job is not up to standard?

We guarantee our workmanship. However, should you have a problem with your clean, we will fix it, free of charge.

Can I depend on the same cleaners?

When your cleaner(s) go on holiday or is not well, you can choose whether you want to skip a clean or select a short-term replacement. In all cases the relief cleaner is a trained franchisee or licensee.

Are your house cleaners trained?

Yes and to the highest standard. At Home Service Professionals we always expect professionalism, honesty and quality of our franchisees and licensees.

 

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